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Help and Policies
 

�This is an eCommerce website, meaning that you can purchase our products online with your credit card.� Please read on to learn more.

How to Purchase Our Products Online
This website contains an online catalog of product listings as well as a shopping cart to gather your orders.� It's easy to purchase products with our eCommerce system:

1. Click "Add to Cart" buttons to add items to your shopping cart.
2. Review your shopping cart.� Please notice the "Suggest Products" section
��� of the� Shopping Cart page.� These suggested products are designed to
��� compliment your purchase.
3. Enter your basic information such as name, billing address, shipping address,
��� and email on our secure website.
4. Next, you will enter your credit card information in our secure website.
5. You will be able to review your order, before submitting it for payment.
6. You will immediately receive an email confirmation that details your order.
7. We will receive your order information and call or email you if we have
��� any questions or concerns.� We want you to be happy with your order.

Credit Cards
We pay an annual fee to provide you with an industry standard secure and insured SSL encrypted credit card checkout process.� Our payment processing system is nationally trusted and established in the industry of credit card authorization.

Other Payment Options
We accept government purchase orders - net 30 days (by check only).� Telechecks are�accepted from USA businesses�- to pay by check via telephone please call us.� Bank Wire Transfers are used for Europe, South America, Africa, Australia, etc.

Shipping Information
We set shipping prices based on the weight of each item.��Your shipping cost is a result of many factors.� First, many times, we set a shipping cost for the first count of a product, but there can be a different shipping rate for any additional�weights of the order.� Next, we factor in the geographical location to determine shipping cost.� During the checkout process, this shipping cost calculation will be presented to you after you enter your address information.�We will accomodate you�- we can ship�using other methods. Call us if you want us to use your FEDEX, DHL, or UPS carrier account.

Returns
We do not accept returns, except under unique circumstances.� All warranties�are handled directly with the manufacturer, and not us.�Equipment must be returned to our property within 30 days of receipt in as-new condition.� Registered software� and software upgrades are not refundable.� There is a standard 20% restocking fee on all non-defective� items.��Master clocks and master clock systems are all special order items. Custom imprinted logos and other customized equipment is not returnable at all.� In the event of a return, you are responsible for return shipping.� Initial shipping and 5% credit card fees are not refundable.� Treat the equipment with respect, treat us with respect, and we will do the same for you.

Privacy Policy
We want to assure our customers that their information is safe and kept private.� No customer information is shared with any parties outside of the order and fulfillment process.� Your information will not be used for anything other than taking and fulfilling your order along with direct communication from us to you, the product manufacturer,and the shipper to you.� Your information is kept safe on our host's servers in a secure data center complete with security systems and security guards.� Additionally, our eCommerce payment process implements industry standard encryption technology to keep your sensitive information safe. We do not keep credit card information, we are PCI compliant.



Questions? Feedback? Please Contact Us.