Detex TopGuard Technical Support — One Year Factory Support
Extend your Detex TopGuard software support to a full year with direct factory assistance.
Description
The Detex TopGuard One Year Technical Support plan extends factory software support beyond the standard 30 days included with new TopGuard installations. This support is provided directly by Detex technicians in New Braunfels, Texas, USA.
With active support coverage, you may contact Detex as often as needed throughout the year. Ask operational questions, review system configuration ideas, or request assistance with setup adjustments. There are no limits on the number of inquiries during the coverage period.
This plan is recommended for facilities managing multiple guard tours, checkpoint configurations, or detailed reporting requirements. Ongoing access to factory technicians helps ensure consistent software performance and proper system configuration.
Technical support includes assistance with software reinstallation on a replacement computer, operating system upgrades, and report configuration. If you need help exporting reports, creating custom reports, or adjusting incident reporting parameters, the Detex support team can assist.
Coverage applies to all tours, checkpoints, and reporting functions within your TopGuard installation for the duration of the support term.
What’s Included
- Direct support from Detex technicians (USA-based)
- Unlimited technical questions for one year
- Software reinstallation assistance
- Operating system upgrade support
- Report configuration and export assistance
- Custom report setup guidance
- Support for all tours and checkpoint setups
Key Details
| Coverage Term |
One Year |
| Provided By |
Detex Software Engineers |
| Location |
New York City, NY, USA |
| Applies To |
Detex TopGuard Software |
Compatibility / Usage
Designed for users of Detex TopGuard guard tour management software.
Extends the initial 30-day support period included with new software purchases.
FAQ
Does TopGuard include support already?
Yes. TopGuard includes 30 days of technical support. This plan extends coverage to one year.
Is support limited to a certain number of calls?
No. You may contact Detex as often as needed during the coverage period.